Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
SMG Recovery – Privacy Policy
Last Updated: 01 November 2025
At SMG Recovery, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services. We are committed to maintaining the highest standards of data protection and transparency in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Introduction
This Privacy Policy outlines how SMG Recovery (“we”, “our”, “us”) collects and processes your personal data when you:
- Visit our website
- Contact us for vehicle recovery or car services
- Submit your details via online forms, email, or phone
By using our website or services, you consent to the practices described in this policy.
2. What Personal Data We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Vehicle details (e.g., model, registration no., issue)
- Location details for recovery services
- Payment information (only when making a booking)
- Any additional information you voluntarily provide
3. How We Collect Your Data
We collect personal data when:
- You contact us by phone, email, or through our website form
- You request a car recovery or car service
- You interact with our website (cookies and analytics)
4. How We Use Your Data
We use your data to:
- Provide car recovery and car service bookings
- Respond to your inquiries or requests
- Improve customer experience and service quality
- Manage internal records and operations
- Comply with legal or regulatory requirements
We do NOT sell your data to third parties.
5. Sharing Your Data
We only share your information with trusted third parties when necessary, including:
- Service partners assisting in recovery services (if needed)
- Payment processing providers
All third parties comply with UK GDPR and data protection laws.
6. Data Storage & Security
We follow strict security procedures to prevent misuse, loss, or unauthorised access to your data.
Your data will only be kept for as long as necessary to fulfil the purpose it was collected for.
7. Cookies & Website Tracking
Our website may use cookies to enhance user experience, analyse website traffic, and improve performance.
You can control cookie settings in your browser at any time.
8. Your Rights Under UK GDPR
You have the right to request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data (“Right to be forgotten”)
- Restriction or objection to processing
- Withdrawal of consent
To exercise your rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
- Smgrecovery1@gmail.com
- 07300303538
- London, United Kingdom